Overseas Helpdesk is software re-imagined. Our customers use our software to provide support to their customers. But what is help desk software? It is a software suite that enables customer support or support desk agents to receive, process, and respond to service requests. Overseas builds on this definition of help desk software by creating a powerful ticket-management platform that allows you to centralize all your customer conversations. You can quickly and easily increase productivity by automating business rules via triggers and automations, and by creating predetermined responses (known as “ macros” ) to frequently asked questions. Customers appreciate having a single point of contact to get help for their issues. Overseas enables conversations via web, email, SMS Overseas centralizes all communication so nothing gets ignored
reasons why you need Overseas Helpdesk :
- Improve Customer Support. Receive, track and organize customer support issues (tickets) by department and by urgency. Reduce Your Workload. 86% of users say the integrated knowledgebase decreased number of support requests. Save Time and Money.