Welcome to Overseas Business Help Centre

OverSeas Support Policy

In order to serve clients optimally, tickets are prioritized based on their level of impact on our users which is defined by us . These priority ratings are assigned by Overseas Help Desk when recieving a ticket. We encourage users to indicate the urgency of their issue when making a request. Generally, you can expect a call from a Desktop Support staff member within 24 to 48 working hours, we will respond faster than the times listed, but in times of exceptionally heavy demand, getting a response can take longer. Resolution of the problem will require additional time. If you feel your request has not been responded to in a timely fashion, please call the Help Desk at support@over-seas.net or call +20 222 753 845 , and ask that your request be escalated.



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